RE: Supply Chain Disruptions related to COVID-19 Pandemic
To: Dichtomatik customers, suppliers, and business partners
Dichtomatik Americas is continually evaluating the changing environment as it relates to disruptions related to the COVID-19 pandemic. We are monitoring our position and the state of our vendors daily to mitigate risks to our customer base. Lists of affected parts are generated, and our customers will be proactively notified of significant delays.
Currently, our non-essential staff are working remotely. Our facilities remain open with limited personnel. This plan will continue as stated, unless the states that we operate in, Minnesota and Texas, move to a mandatory shelter-in-place protocol.
Capacity from our supply base in S.E. Asia is improved to 80%-85% on average and production delays are minimal. There are currently delays and capacity constraints related to European based vendors and select U.S. cities. Additionally, inbound freight costs for both air and sea have increased tremendously in the last few weeks and this has significantly impacted Dichtomatik.
As Dichtomatik’s business model is to continuously maintain a healthy inventory level on all items to serve our varying customer base we feel confident we can serve a vast majority of customer demand at this time. The fluidity of this situation requires fast reaction time and adaptation, both strengths of our organization. Please continue to trust Dichtomatik’s ability to perform for our business partners.
For specific inquiries or questions please contact our customer service department at firstname.lastname@example.org
Please practice social distancing, wash your hands often, and if feeling sick, stay home.
Senior U.S. Operations Manager