Dichtomatik Goes Above and Beyond the Typical Distributor Role
Providing superior engineering support, Dichtomatik helps extend the life of oil seals – helps industrial distributor with OEM customer.
An industrial distributor (ID) at the time was encountering numerous problems with its current vendor of sealing solutions – rotary shaft seals, O-rings, and hydraulic seals. From not confirming simple purchase orders to being unwilling to improve its oil seals, the ID’s patience wore thin with the seal vendor. Even worse, the ID’s customer, an original equipment manufacturer (OEM) of rotary airlock valves, suffered greatly from the poor performing seals.
The ID presented its problem to Dichtomatik in hopes of finding a solution to the failing seals. After exchanging information at a trade show, the ID, the OEM and Dichtomatik met to develop a feasible and sustainable solution to the failing oil seals. In less than a month, Dichtomatik developed a new innovative solution that included using a slightly different seal design that was in stock and readily available for the customer to use. Samples were in the hands of the OEM within days of approval from its own engineering team.
After testing the sample oil seals in its products, the airlock valve manufacturer saw significant improvement in the life of the oil seals and the overall performance in its valves. Even better, no one had to wait to get additional oil seals because Dichtomatik already had them available to ship that same day. For the customer, that meant no long production lead times, zero new molding or tooling costs and hassle-free service from Dichtomatik.
In the end, Dichtomatik and the ID arranged all of the logistics with the OEM so that Dichtomatik would supply any sealing solutions to the ID, and, in turn, the ID would provide all necessary industrial equipment to the OEM including seals from Dichtomatik. All three organizations continue to collaborate with one another on various topics such as ways to improve product performance, and enhance supply chain processes.
Dichtomatik Americas is a global service provider and industrial distributor of sealing technologies such as shaft seals, O-rings, spliced rings, hydraulic seals, extruded cord, fastener seals and custom molded rubber. With headquarters in Minneapolis, MN and an additional site in Houston, TX, we serve several industries including, but not limited to, oil and gas, heavy equipment manufacturing, material handling, and power transmission manufacturing and repair. Dichtomatik. As a subsidiary of the German company Freudenberg, we continually strive for customer service excellence by building on our core principles of innovation, creating value for customers and leadership.